How Microsoft Teams is transforming calling for CenturyLink -CenturyLink, a Telecommunication and technology company, had to rapidly respond to COVID-19 to support customers. The calling services in Teams means that sales reps can take calls from their customers. Whether they are on their phone with the Teams mobile app or working on their laptop with the Teams client open. Over one weekend, CenturyLink deployed Teams to 8,000 employees in the North American sales force.

By the end of three weeks, employees in North America were working from home, with the full global workforce of 40,000 quickly following—all using Teams. “With the rapid move home during COVID-19, we were able to ensure that anyone had a telephony solution regardless of what devices they were using or where they were using them,” says Scott Poulter, Director of Systems Application and Transformation, Network Operations Center at CenturyLink. “It eliminated the need for a hard phone sitting on a desk and allowed people to continue to use the technology to connect with the people they needed to—customers or colleagues.”

As your organization navigates a new normal of hybrid of work and learning, Microsoft wants to help you with a communication solution that addresses the spectrum of your needs- with the right tools for any meeting size. We understand that every customer is in a different stage of your digital transformation journey, and with this new set of communications tools, we are here to make the adoption of the tools your organization needs as simple as possible. We have several ways for you to get started with Teams easily:

  1. Get started with Teams for free.
  2. Get guidance and resources through the FastTrack program.
  3. We are rolling out promotional offers for Advanced Communications, Audio Conferencing, and Teams Calling to support your communication journey, and experience new capabilities. Reach out to your Sales Representative for more details, or learn more on Microsoft Teams website.

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